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At Sapphire International, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a 30-day return policy.
Certain items are non-returnable due to hygiene reasons, or because they are personalized. These exceptions will be clearly mentioned at the time of purchase.
We currently do not offer direct exchanges. However, if you wish to exchange an item, you can return the original item and place a new order for the replacement. Please follow the standard return process for this.
If your item arrives damaged or defective, please contact us immediately at info@sapphireint.com. We will assist you in resolving the issue and may offer a replacement or refund, depending on the situation.
You have 30 days from the date of receiving your item to request a return. To be eligible for a return:
To initiate a return, please contact us at info@sapphireint.com. Once your return is accepted, we will send you a return shipping label along with detailed instructions on how to send your item back. Items returned without first contacting us will not be accepted.
For any return-related questions, feel free to reach out to us via email at info@sapphireint.com.
